SHIPPING & RETURNS

SHIPPING POLICY

We currently need up to 14 days to make and ship your wig due to the high demand of customer orders we have to fulfill.

Where possible, we will always aim to construct your unit within 10-12 days of receiving your order.

Delivery is made between Monday and Friday (except Public Holidays) and all orders are shipped out with Royal Mail, DHL Express or USPS and Canada Post depending on your location.
All deliveries are tracked. You will receive a tracking order via email once your order has been dispatched.
A signature is required for delivery to be made. 
If you are unavailable when delivery is attempted, the courier will re-attempt delivery the following working day.

 

​​RETURN & EXCHANGE POLICY​

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

We will make every effort to match each order to your exact specifications. its a unique service which allows us to create beautiful real human hair extensions for each individual client. Due to the nature of our products, refunds are prohibited and all sales are final. 

*Customised orders cannot be returned or exchanged under any circumstance.